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Frequently asked questions
Find answers to common questions about our products and services
If you have received a defective or incorrect product, you should submit a return request through your account. We will then assess your return request. Upon approval of your return request, you will receive an email with more information. If we determine that your item is indeed a manufacturing defect or was delivered incorrectly, we will reimburse the return shipping costs. You can return the product to our headquarters in Ede. Please include your order number, the product's item number, and attach photos. If a product is different from what you expected, you can also return it. However, in this case, the return shipping costs will be your responsibility.
The return shipment must meet the following criteria:
Products can only be returned within 7 days of receipt. Always check your order thoroughly upon receipt.
The item must be returned in its original condition and packaging. If products are not returned in their original condition and packaging, we will unfortunately have to charge a 20% processing fee.
Returned items that do not comply with the above will be refused and returned to sender with postage due.
Standard shipping takes 2-4 business days. Express shipping options are available at checkout.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Go to ‘My orders’ in your Yehwang dropshipping account and select the order that you’re not happy with. Then hit the ‘Returns Application’ button and fill in the product quantity and select ‘Not received’ as the return reason.
After you submit your return request you will be able to retrieve this order in the ‘Returns’ section within ‘My orders’. We will get back to you by email within 3 working days after submitting your request. You will also notice that the status of your request will have changed from ‘Pending’ to ‘Approved’ or ‘Rejected’. If your request was approved, store credit will have been issued to your Yehwang dropshipping account immediately.
For all deliveries we offer two shipment options: PostNL or DHL.
You will find the actual shipping rate in the overview of your cart during check-out.
Orders that we receive before 3 P.M. on business days will be shipped by us within 1-3 business days. We do not ship during weekends. Orders that are placed on Friday after 3 P.M. will ship the following Monday. During clearance periods, it may occur that orders don't ship within the 1-3 working days, this could take up to a few days later. After your order ships, you will receive an email containing the Track and Trace link to track the status of your order. Please note that transit times vary per country. Please note that PostNL lead times are an indication only and often times unfortunately experience some delay which could take up to 1 -2 weeks depending on the delivery address.
Yes, you will receive a track and trace code by email from Postnl. If you have not received this code you can contact us at service@zabaaf.de. Do not forget to mention you order number.
How unfortunate that your package was not delivered. You may contact us via service@zarbaaf.de. Please don't forget to include your order number. We will initiate an investigation with the carrier to find out where the missing package is. The investigation may take 1 to 3 business days. If the carrier declares the package lost, we will refund the purchase amount.
We will proceed with the refund once there is evidence and contact with the carrier that the package was not delivered.